Delivery

  1. Tracking Your Order:

    • When we ship your order, we'll send you an email with a tracking number (different from your order number).
    • Use this tracking number on the courier's website to track your parcel.

  2. Missed Deliveries & Parcel Safety:

    • If you're not home, the courier will leave a notice card.
    • If your parcel is left in a safe place, it's at your own risk. We're not responsible for any loss.

  3. Shipping Address:

    • Check your shipping address carefully when ordering. We can't change it after the order is placed.

  4. Item Sizes:

    • Make sure you select the correct sizes. We can't change this after checkout.

  5. Delivery Times:

    • Orders are dispatched by 5 PM the next day (except public holidays and Sundays).
    • Standard Delivery: 3-4 working days (excluding public holidays and weekends Depending on your location delivery times may vary based on Rural, Regional or Metropolitan Areas).
    • Express Delivery: 1-3 working days (excluding public holidays and weekends Depending on your location delivery times may vary based on Rural, Regional or Metropolitan Areas).

  6. Pre-Order Items:

    • Delivery is based on the release/pre-order date.
    • Pre-order dates can change.

  7. COVID-19 Impact:

    • Deliveries might vary due to COVID-19.

  8. Worldwide Shipping:

    • We ship globally with DHL& Auspost.
    • You are responsible for any import/delivery duties.
    • We don't ship to P.O. Box addresses.

  9. International Delivery Times:

    • 7-14 working days.