Returns for Australian Customers:

  • Timeframe: 14 days after receiving goods.
  • Condition: Items must be unused, with original tags. If tags are removed or tampered with, items cannot be returned and if returned under fraudulent intended, goods will be kept and no refund will be processed. 
  • Process: Fill out the return & exchange form on our website's bottom section under 'Information' (Mobile) or Header Bar on our websites top section (Desktop).
  • Shipping: Use a trackable method (like Aus Post, DHL, TNT) for returns. We're not responsible for lost items in normal post, submission of tracking ID to info@kingscrossclothing.com is required.
  • Store Credits: Valid for 6 months, sent as an email gift card.
  • Faulty Items: Notify us within 24h after receiving goods. with proof of fault for a replacement, store credit, or full refund.
  • Afterpay Purchases: Same return process. Continue Afterpay payments until advised otherwise.

Returns for International Customers:

  • Timeframe: 20 days after receiving goods.
  • Refunds for Late Returns: 50% retail value minus AUD$15.95 late return charge if returned after 20 days.
  • Condition: Items must be unused, with original tags. If tags are removed or tampered with, items cannot be returned and if returned under fraudulent intended, goods will be kept and no refund will be processed. 
  • Exchange: Not available. Return for refund and reorder.
  • Shipping Costs: Customer's responsibility, including duties/customs.
  • Faulty Items: Notify us within 14 days with proof of fault for a replacement, store credit, or full refund.

 

General Notes:

 

  • Refunds: Processed to original payment method 5-7 Business Days. A $7.99AUD admin fee and, if applicable a $2.99AUD re-packing fee will be deducted. ex.shipping
  • Final Sale Items (Clearance) : Not returnable. 
  • Sales Items: If Product is purchased as sale item then only refunds in form of store credit is applicable.
  • Contact: For returns address and any queries, email info@kingscrossclothing.com.

 

Please Note: Shipping label from the package is not the return address. Shipping costs for returns are the customer's responsibility.